For CA Nimsoft Monitor
If you’d like to add information to alarms, you can use five custom text fields. The information is included in the alarm information displayed in the Unified Service Manager (USM) portlet.
Use this feature to enter information about who to contact when certain alarms occur, instructions on how to resolve the alarms, or general notes about the alarms.
Or, the CA Nimsoft alarm_enrichment probe can be used to automatically add information such as device information (serial numbers, for example) or contact information to the custom text fields. For more information about the alarm_enrichment probe, see the documentation for the Nimsoft Alarm Server (nas).
You must have the Alarm Management permission in your Access Control List (ACL) in order to enter text in the custom alarm fields.
By default, in USM these fields are named Custom 1 through Custom 5. Administrators can change the name of these fields in the Raw Configure window for the nas probe.
The text you enter in the custom fields is viewed by clicking the More button in the alarm list view. Or, you can add the columns for the custom fields to the alarms table view.
Note: The custom text fields are displayed in the alarms list view only if text has been entered for the field.
Click on a custom field to filter alarms by that field. You can also group information in the alarm summary chart by custom fields by choosing a custom field from the pull-down menu.
For more information about custom fields in alarms, see the help topic Set Custom Alarm Fields.